Call us: (604) 736-6565

Delivery Rates and Policy

Free Delivery in Vancouver (West of Knight Street)


Delivery Rates

Vancouver West of Knight – Free when you order online!
Vancouver East of Knight – $18
North Vancouver – $22
West Vancouver – $25
Deep Cove – $21
Richmond/New Westminster – $24
Coquitlam – $25

Order Disclaimer

Due to the seasonality and perishability of flowers, your order may not look identical to what you see pictured on our website.  Our photographs are intended to convey the style and feel of what will be received.  We send out what we have fresh from market rather than blindly follow a recipe in a catalogue.

Same Day Service

Our delivery services are available Monday through Saturday.  For same day delivery service, please place your order by 1pm. Deliveries are usually completed by 6pm if not earlier.  If you place your order after 1pm, it may be delivered the following day. If you require a rush delivery or have a tight delivery window, please call us to ask about rates and availability (604)736-6565.

Use of Information

Providing us with complete address information and a phone number is helpful aid us in completing a prompt and hiccup free delivery.  It is typical for us to call the recipient and schedule a delivery with them.  If you do not want us to call the recipient, we need to know that there will someone available to receive the flowers, or that there is somewhere safe to leave them while the recipient is out.  A phone number for someone else in the same household or building would also work.

Client Care

If your shopping experience was less than stellar, please tell us about it and we’d be happy to try to find a solution.



Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

“Cookies”

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

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